When are invoices issued?
Our billing closes at the end of each month, regardless of the effective date of the service. The total balance will correspond only to the payment orders completed and within the settlement period, since the payment orders issued may have a duration of up to 15 days.
I need a copy of an issued invoice, how do I get it?
Invoices are normally only sent to accredited contacts, to avoid any breach of privacy and security. Therefore, any copy of the invoice must be requested to firstname.lastname@example.org
What concepts are accounted for in the invoices?
It will depend on the type of service and the contracted products, but generally we break them down according to the operations processed through our platform, having the payment order as the unit of calculation; and adding the monthly fees that have been agreed in the contract.