FAQs EN

Onboarding
I have an online business, how can I charge through you? How can I release myself? How long will it take to start trading with you? What entities/acquir...
Mie, 20 Abr, 2022 at 12:17 P. M.
Integrations
I want to use your API to integrate, where do I start? If I store a card in the MYMOID vault, can I use it for different businesses? I want to use your A...
Mie, 20 Abr, 2022 at 12:20 P. M.
Configuration
I can't find in the Control Panel how to edit some settings like gateways, payment points and applications. I need to register my own payment provider...
Mie, 20 Abr, 2022 at 12:22 P. M.
Operations
What are the differences between sandbox and production? Can I accept different currencies in my payment form? Does MYMOID store and transfer the money in...
Mie, 20 Abr, 2022 at 12:27 P. M.
Invoicing
When are invoices issued? I need a copy of an issued invoice, how do I get it? What concepts are accounted for in the invoices? When are invoices issued...
Mie, 20 Abr, 2022 at 12:30 P. M.
Issues and support
How do I open a ticket with support? What is the resolution time for a support ticket? I have a chargeback request. How do I process it? How to open a s...
Mie, 20 Abr, 2022 at 3:47 P. M.
Leave
Sadly, I have decided to stop operating with you, what do I have to do to process this? Does MYMOID allow me to take the card tokens stored during our cont...
Mie, 20 Abr, 2022 at 3:57 P. M.